Returns Policy

If you are unsatisfied with your product purchased from Forage & Find, we are very apologetic. All of our pieces are one off, so we may not always get it right. Your product may not be exactly the same as in the picture of the product, but we try to match the photographs with close scrutiny.

Feel free to return your item if it has broken within the first week of purchase. Upon return, we will either be able to fix the item for you and deliver it back to you free of charge, or if necessary we will refund your purchase to the full amount.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:
Goods will only be accepted for return if they are returned within 10 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Please make sure you study the pictures carefully and ask any necessary questions before making your purchase to make sure you definitely want the item.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed. If the item is not damaged but you just have changed your mind, we offer an exchange, NOT a refund.

Is your postage guaranteed to arrive?

As a small business we cannot afford to compensate for postal losses, especially outside the UK. We ask that if you are placing an order in which you want to make sure that your parcel is GUARANTEED to arrive, sending the parcel signed for which guarantees it will arrive to your house costs us £9. We ask that you contact us and pay this amount.

First class can take up to 3 working days, especially around the Christmas period.
If you would like next day delivery we are afraid that this will cost £10- as charged by the Royal Mail.