FAQ

International orders MUST choose the 'tracked' shipping option when spending over £25 to guarantee delivery.


Are your chains tarnish free?

They are, the aged look to them is part of the design of the metal, the chains aren't actually vintage and they won't tarnish or 'come off' on your clothes. The metal is also nickel free so they won't irritate your skin.

What do I do if I have seen an item I like on your stall, but it's not on your website?

The majority of our pieces are one off, so it is often difficult for us to put items up for sale online as well as in person on our stalls as we put ourselves at the risk of double selling an item. If you get in touch with us via our contact page, then we will try to help replicate or remake the item you desire, for you.

What about if I see an item I like on the website but the chain isn't long enough, not the right colour or I would prefer other adjustments to be made?

No problem! Just contact us and we will do our best to tailor the particular piece to your requirements.

Is your postage guaranteed to arrive?

As a small business we cannot afford to compensate for postal losses, especially outside the UK. We ask that if you are placing an order in which you want to make sure that your parcel is GUARANTEED to arrive, sending the parcel signed for which guarantees it will arrive to your house costs us £9. We ask that you contact us and pay this amount.

First class can take up to 3 working days, especially around the Christmas period.